Voucher return policy
In accordance with company policy, Electude does not remit payment for any returned, unused or expired vouchers. Rather the following allowances are in place, which significantly reduce the necessity for any such request or action.
Replacements for expired vouchers
- 1.1. All Electude vouchers (regardless of the term) have a 2-year shelf life. The self-life of the voucher can be determined by the date stamp, listed on the front of the voucher. It is the responsibility of the customer (bookstore) to manage vouchers, selling oldest stock prior to issuing an order for additional (new) vouchers.
- 1.2. The customer (bookstore) may request a credit, at the time of the next order for vouchers with an expired shelf-life. Electude will issue a replacement voucher(s) for only unused voucher(s) with an expired shelf-life. Credits will not be issued for vouchers that are more than 12-months past the expiration date specified on the voucher.
Optional payment method
- 2.1. As an alternative to issuing credits for unused/expired vouchers, the purchaser may request that Electude invoice for half the order amount. In this way, any unsold vouchers may be returned to Electude for credit. Electude will automatically invoice for the second half of the order amount (less returns), 90-days from the date of the initial invoice.
- 2.2. Conditions outlined in section 1.1. and 1.2. apply for all vouchers not returned within 90 days of the first half payment invoice. Remittance for second half payment, is expected within 30 days of the invoice date.